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Frequently asked questions
- customer service
Product ok but customer service poor
Once I got the GutPro I had a couple of questions so called customer service. There wasn't a live person on the other end so I left a message and it took them 4 days to return my call. It wasn't the kind of customer service that I enjoy.
Hello Victoria, Thank you for taking the time to share your experience. We're happy to hear that you're enjoying your GutPro by Organic 3 (and Seagreens Iodine capsules) and we appreciate your support :) And we're also really sorry to hear about the delay in returning your call. Please know your experience and your questions are extremely important to us. We want you to have the best customer service experience and also to have all of the information you need in order to have success with your products. Part of this is our commitment to respond to each and every one of our customers and give all the time they need until their issues are resolved. Because we are a smaller company, because we take so much time with our customers and because of the holidays, our responses can sometimes take a bit more time. We hope you understand that your needs are a priority :) We wish you the very best on your healthy journey Victoria and we are always here to answer your questions :) Warm regards, The Corganic Team